Customer Contact Center

Customer contact is usually stored in open text fields. This is convenient for a co-worker if he or she needs to know something about this customer. There is way more information to extract from all these text fields. Our data scientists are able to extract more details from open text fields, by using techniques like textmining and sentiment analyses.

It is possible to optimize the capacity of your customer contact center if the outcomes of these textmining techniques are combined with hard data like the moment of contact and data about the agent. Your company can save a lot of costs and the customer is happier when you are able to improve your web services and customer contact center capacity.

Our optimization will help you to help your customers with the highest quality possible, even during peaks.

 

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